Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be a primary point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will play a crucial role in enhancing customer satisfaction and loyalty. This position requires strong phone etiquette, proficiency in office tasks, and a commitment to delivering outstanding client services. This position coordinates product order and delivery to internal and external customers and acts as a customer contact regarding pricing, scheduling, and shipping. Position reports to the Customer Service Supervisor.
Duties and Responsibilities:
- Responds to inquiries through phone and e-mail with customers about the company’s products or services
- Works as a liaison between production, quality assurance, warehousing, shipping companies and customers on order, pricing and product-related issues
- Navigates multiple systems and web applications easily and proficiently while engaged in inbound telephone calls
- Manages analyzing, explaining and answering internal and external customer questions, requests and resolving their product and service concerns efficiently and professionally
- Accountable for interfacing with production planning, quality assurance, and warehouses to ensure inventory availability to meet current and projected customers’ needs
- Identify and resolve customer shipment issues and distribution-related concerns.
- Sets up new customers and brokers in the order management system
- Update orders for vendor-managed accounts using our customer order management systems, in addition to our internal order management system
- Performs data entry and coordinates orders for shipping
- Develops a working knowledge of department business practices and participates in cross-functional training to provide backup to other team members
- Identifies business and system process improvement opportunities
Qualifications and Skills:
- High School Diploma or GED with a minimum of 3 years of customer service experience
- Excellent, professional phone and communication skills as well as interpersonal, verbal, and written with the goal of influencing outcomes
- Must be able to build positive, productive relationships with customers and team members
- Excellent listening, troubleshooting, problem-solving and analytical skills with the ability to resolve conflict effectively
- Strong organization, time management, and multitasking skills. Self-starter with the ability to work independently
- Accurate data entry, detail-oriented with strong analytical skills and ability to multitask in a fast-paced environment
- Ability to complete tasks without exact/detailed instructions, work independently
- Ability to work with peer groups to ensure that the needs of the sales/customer service are being met, disseminate customer requirements/actions in a timely and accurate manner
- Recognizes urgency in solving problems, completing critical work and communicating results to appropriate individuals
- Well organized and able to manage and prioritize multiple projects simultaneously
Join us in creating memorable experiences for our customers while developing your skills in a supportive environment!
Pay: $22.00 – $25.00 per hour.